Service

Fast - reliable - competent

Our very well trained and flexible service team from Switzerland and Germany, repairs and maintains your machine according to the latest standards and technologies. This gives you the certainty that you can always rely on your machine.

Professional support starts on the phone; you always speak directly to a specialist, in short from technician to technician. If it goes one step further, our customers can count on a prompt and quick service call.

SERVICE-HOTLINE     +41 62 749 20 22

SERVICE E-MAIL

TEAMVIEWER

24 hr reaction times
Contact is made with the customer and the problem is recorded within this timeframe. In cases of problem reports from 7.00 am to 3.00 pm, contact will even be made on the same day. Excludes Saturdays/Sundays and national holidays.

Replacement parts deliveries
With a high vertical range of production we are at all times in a position to be able to guarantee replacement and wear parts. Orders reaching us by 2.00 pm can even be delivered on the same day.

Service technicians
Our very well trained and flexible service team from Switzerland and Germany repairs and maintains your machines according to latest standards and state-of-the-art technologies. You can thus rest assured you will always be able to rely on your machines.

Training offers
The ongoing further development of CNC technology and high-speed processing demand ongoing further development of the end user, in order to fully exhaust the technical possibilities of the REIDEN tooling machines. Shorten lead times and optimise workpiece quality with sophisticated NC programmes and process optimised programming technology. Well-trained employees keep machine downtimes and production failures brief and thus increase productivity and revenue.

Our competent service is standing by with advice and assistance for you.

Our Service-Hotline +41 62 749 20 22 is manned as follows:

Monday to Thursday, 7:30 am to 12.00 pm and from 1.30 - 5.00 pm

Friday, 7:30 am to 12.00 pm and from 1.30 - 4.00 pm

Portrait Willimann Raphael | © Reiden Technik AG

Raphael Willimann

Head of Customer Service
Reiden Technik AG

«We tailor our services to the needs of our customers. Our goal is to ensure safety and to preserve the life and value of the machine.»

Your contact persons:

Portrait Willimann Raphael | © Reiden Technik AG

Raphael Willimann

Head of Customer Service

Portrait Schenk Thomas | © Reiden Technik AG

Thomas Schenk

Deputy Head Customer Service

Portrait Gervasi Andreas | © Reiden Technik AG

Andreas Gervasi

Customer Service

Portrait Oswald Linus | © Reiden Technik AG

Linus Oswald

Customer Service

Portrait Waldisberg Toni | © Reiden Technik AG

Anton Waldisberg

Customer Service

Portrait Müller Philipp | © Reiden Technik AG

Philipp Müller

Customer Service

Portrait Bresel Yves | © Reiden Technik AG

Yves Bresel

Customer Service

Portrait Meier Raphael | © Reiden Technik AG

Raphael Meier

Customer Service

Portrait Kneubühler Marcel | © Reiden Technik AG

Marcel Kneubühler

Customer Service